Phantom - Case Study

Phantom Hire Website Redesign

Elevating Luxury Experience Through Website Redesign

Discovery TCO Analysis Risk Assessment
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The Client

Phantom Hire is a UK luxury wedding car, limo and helicopter hire company. They struggled with lead conversions due to an outdated website that failed to convey their positioning or drive service requests.

The Challenge

  • The website visuals didn’t reflect the nature of their premium services.
  • Confusing navigation made it difficult for the users to find services.
  • There was a lower percentage of inquiry completion rates. 
  • The site lacked social proof which affected user trust.

Our Strategic Solution

A comprehensive modernization strategy across four key phases:

01

Streamlining User Journey

We analyzed customer journeys and restructured the flow of the website to reduce difficulty in finding services.

Analyzed Services
02

Premium Visual Identity

We introduced a fresh color palette to depict elegance consistent with their brand positioning.

Consistent Brand Positioning
03

Conversion-Focused Layouts

We redesigned each service page and added clear CTAs with a simplified quote form to boost inquiry submission rates.

Service Boost Inquiry
04

Trust & Social Proof Integration

We incorporated the list of awards, client testimonials, and high-quality photography to develop credibility and trust.

Develop Credibility

Final Outcome

Post-launch, Phantom Hire saw a 35% increase in completed service requests and a 25% increase in on-page time spent by the users. The updated design and clear messaging led to a measurable increase in high-value bookings.

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